ABOUT
What We Do
Certified Accommodation Request Experts and Solutions
C.A.R.E.S. is trusted across the multifamily industry as the foremost expert in reasonable accommodation requests and reasonable modification requests. We partner with property owners, operators, communities, and tenants to make the reasonable accommodation request process seamless, compliant, and solution-oriented.
By combining deep regulatory expertise with a commitment to fairness and collaboration, C.A.R.E.S. helps create positive outcomes that strengthen relationships and foster understanding across every level of the rental housing community.
Who we help
We streamline the reasonable accommodation request process for multifamily properties, delivering compliance, tenant satisfaction, and reduced risk of costly disputes.
We help tenants and prospective tenants navigate the accommodation request process, ensuring their disability-related needs are understood and addressed successfully.
Working with local and state industry associations, we provide credible, practical training on disability-focused fair housing compliance.
We support advocacy groups by executing the targeted assistance they flag—allowing them to focus on their mission while we carry out the compliance-related work that expands their reach and strengthens their impact.
Our Mission is Simple: Helping People Help People.
We aim to bridge the gap between property owner compliance and tenant rights by working with both parties in a collaborative manner to truly advance the rights and quality of life for those with disabilities.
Why our work is important.
82%
Accommodation Impact
82% of individuals with disabilities report that accommodations meaningfully improve their daily functioning, satisfaction, and overall stability.
40%
Quality of Life Gain
Accessibility-focused home modifications are associated with an average 40% increase in health-related quality of life.
40%
Employment Retention
Individuals who receive needed accommodations are up to 40% more likely to remain employed after the onset of a disability.
50%
Injury Reduction
Home accessibility modifications have been shown to reduce fall-related injuries by up to 50%, lowering health risks and increasing long-term independence.
The Housing Decisions We Make Today Impact Our Children's Future Tomorrow.
The rental housing industry is facing rising disability-related requests, more renter households, and growing Fair Housing risk. But while legal protections exist, clear guidance and early support often do not—and property teams are frequently left to navigate complex situations without the tools they need.
C.A.R.E.S. changes that. We provide the proactive, real-world expertise that helps owners and operators prevent problems, reduce conflict, and stay confidently compliant. While advocacy groups and agencies play a critical role in enforcing Fair Housing protections, our role is different: we focus on guiding, supporting, and educating before issues escalate.
We also work directly with residents at no cost, helping them communicate their needs clearly and constructively. By serving as a neutral, trusted third party, we bridge communication between residents and housing providers, speeding up resolution and reducing friction for everyone involved.
C.A.R.E.S. collaborates with advocacy groups, associations, and agencies across the industry—but our central focus is clear: to be the dedicated ally property owners have long needed, and the neutral, solution-focused partner the housing ecosystem has been missing.
Rising disability prevalence and fair housing complaints means the risk for property owners has never been higher.
17,600
Of the 32,321 fair housing complaints filed nationwide in 2024, 54.6% were related to disability, underscoring that more than 17,600 complaints involved disability-related housing issues.
28.7%
More than 1 in 4 U.S. adults report a disability in 2022, up from approximately 26.8% in 2019, indicating a rising prevalence of disability among the population.
166%
Fair housing complaints in one major U.S. six-county region surged 166% from 2019 to 2023, highlighting a sharp local increase in reported disability-related housing issues.
Examples of accommodation requests we have handled successfully.
